As businesses expand and adopt advanced technologies, the number of identities and access points grows exponentially, increasing the complexity of safeguarding sensitive information. Many organizations turn to Identity and Access Management (IAM) solutions to protect assets and comply with regulations. However, implementing IAM is just the beginning; organizations often struggle to develop a roadmap for maturing their programs and realizing cybersecurity benefits.

Aujas Cybersecurity, with extensive IAM experience, emphasizes the importance of Key Performance Indicators (KPIs) in cybersecurity programs to identify areas for improvement and measure success. NIST's Cybersecurity Framework also underscores the critical role of KPIs in aligning organizational objectives with cybersecurity controls. Aujas Cybersecurity continuously evolves its IAM framework, incorporating technologies like Artificial Intelligence (AI) to ensure organizations remain effective and prepared in the face of technological advancements.

Aujas’ 6 Pillar IAM KPI Framework

The KPIs within the 6 pillars are specifically designed to help organizations operate and enhance their IAM programs with a 360-degree view.


  1. Digital Advancement and Acceleration

This indicator helps an organization to align towards a tech-enabled maturity roadmap for efficient execution of the IAM program and constantly gain maturity. Aujas has built numerous custom accelerators, including PALM and Katana, which help our client’s onboard applications on the IAM solutions faster, efficiently, and accurately.

  1. Awareness and Adoption

This indicator helps an organization to implement a well-defined strategy for Awareness of the IAM priorities and solution Adoption strategy. The effectiveness of top-down and bottom-up approaches helps align users with IAM goals. Tracking People Pulse provides a good understanding of their alignment with the objectives of IAM solutions & constant adoption.

  1. User Experience

The easiest way to drive change is to excel user experience with IAM solutions. A highly inspired user experience with IAM solutions will help numerous aspects of the business, from a new employee onboarding to govern the access. This indicator tracks how positive end users impressions and experience with the IAM systems and processes are.

  1. Governance and Compliance

Metrics regarding governance gauge how accurately enforced internal corporate policies are. Similarly, compliance metrics show how well the company is adhering to industry regulation.

  1. Operational Efficiencies

Operational efficiencies help to measure how well the operations team is performing. This gives the CXO level team crucial visibility into when strain is on the system, and more resources or better processes are needed.

  1. Constant Improvement

Many times, we experience that an organization becomes stagnant, and this indicator helps the organization to gain visibility for constant investment to bring efficiency to their IAM program over time. This indicator will help improve organizational security risk posture and increase automation. These KPIs are essential for evaluating an IAM program's success and for planning for future expansion.

In conclusion, achieving digital advancement and acceleration in IAM programs requires a focus on key performance indicators (KPIs). Custom accelerators like PALM and Katana drive efficiency, while KPIs such as awareness, adoption, and user experience ensure alignment and engagement. Governance, compliance, and operational efficiency KPIs are vital for policy enforcement, regulatory adherence, and resource optimization. Constant improvement KPIs are essential for security and automation, making them critical for IAM program success and growth.