Case Study

BPO gains competitive advantage and mitigates access risk by using Identity Management

The client employs 30,000 professionals including 5,000 temporary staff, supporting its business operations. Like most BPOs, it has wide array of line of business applications and infrastructure systems to support its operation.
The client needs to ensure that it meets various security norms as set by its own customers, in additional to several regulatory requirements. The applicable security standards mandate mitigating access risk by implementing controls for granting access strictly on as-per-need basis. More importantly, the standards require guaranteed removal of unwanted access to prevent access leakage.

Prior to the deployment of the Identity Management system, client’s IT administration team had been using manual procedures for daily operations such as account provisioning, providing accesses, account disablement etc. Additionally, in absence of automated controls, the client’s information risk management team relied on manual reporting using spreadsheets and sample sets. As a result, both maker and checker roles found themselves vulnerable to human errors.

Our client is the world’s third largest retailer with a turnover of $115 billion (£72 billion), a presence in 12 countries with a market leader position in six. With over half a million employees, 6,600 stores, and a strong online business, this retailer is known for bringing best value, choice and service to millions of customers. The company also operates an extensive loyalty program that has operations similar to a bank.

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